Shipping policy

Magic Trend Shoes Chicago LLC

United States Shipping

  1. Shipping Cost Shipping costs are calculated at checkout and are paid by the customer.
  1. Processing Time  Orders are processed within 1–3 business days (excluding weekends and holidays) before shipment.
  1. Estimated Shipping Time Once shipped, delivery within the United States typically takes 3–6 business days, depending on the carrier and destination.
  1. Pre-Orders Pre-order items may take up to 45 business days to be shipped. Estimated delivery times for pre-orders are provided for reference only and may vary due to production or supplier delays.
  1. Shipping Delays Delivery times are estimates and not guaranteed. Magic Trend Shoes Chicago LLC is not responsible for delays caused by the shipping carrier, weather conditions, holidays, or other circumstances beyond our control.
  1. Shipping Address Accuracy Customers are responsible for providing accurate shipping information. Orders shipped to incorrectly provided addresses are not the responsibility of Magic Trend Shoes Chicago LLC.
  1. Online-Only Store Notice Magic Trend Shoes Chicago LLC operates exclusively as an online store and does not have physical retail locations.

TERMS AND CONDITIONS

Magic Trend Shoes Chicagos

Overview

Welcome to our website. This site is operated by Magic Trend Shoes Chicago LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Magic Trend Shoes Chicago LLC.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, including all policies and notices referenced herein. If you do not agree to all terms and conditions, please do not use our website or services.

  1. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or province of residence.

You may not use our products or services for any illegal or unauthorized purpose, transmit malware or viruses, or violate any applicable laws. Any violation of these terms may result in immediate termination of your access to our services.

  1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Certain content may be transmitted unencrypted over networks; however, sensitive payment information is always encrypted and securely processed. You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission.

  1. Accuracy, Completeness & Timeliness of Information

We strive to ensure that all information on this website is accurate and up to date. However, we do not guarantee that product descriptions, pricing, availability, or other content is always complete or error-free.

Information on this site may change at any time without notice, and it is your responsibility to review updates.

  1. Products, Pricing & Modifications

Prices and product availability are subject to change without notice. Some products may be available exclusively online and in limited quantities.

Product images are for illustrative purposes only and may vary slightly depending on screen settings. We reserve the right to limit sales by customer, region, or order quantity, and to discontinue any product at any time.

  1. Orders & Account Information

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

You agree to provide accurate, current, and complete purchase and account information and to update it promptly as needed. For details regarding returns and exchanges, please refer to our Returns & Exchanges Policy.

  1. Optional Tools & Marketing Communications

We may provide access to third-party tools or marketing communications, including email or SMS marketing. Use of these services is at your own risk.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the messages.

  1. Lost or Missing Packages

If tracking information indicates that your order has been delivered but you have not received it, please first check with neighbors or household members.

If the package cannot be located, contact us immediately at admin@magictrendshoes.com. Shipping carriers require claims to be submitted within 20 days of the shipping date.

Magic Trend Shoes Chicago LLC is not responsible for lost or stolen packages once marked as delivered by the carrier.

  1. User Comments, Feedback & Submissions

Any comments, feedback, ideas, or submissions you provide may be used by us without restriction.

You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or malicious content. You are solely responsible for the content you submit.

  1. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

  1. Prohibited Uses

You may not use the site or its content:

  • For unlawful purposes
  • To harass, abuse, or harm others
  • To transmit viruses, spam, or malicious code
  • To violate intellectual property or privacy rights

We reserve the right to terminate your access for violations of these terms.

  1. Disclaimer of Warranties & Limitation of Liability

All products and services are provided “as is” and “as available.”

To the fullest extent permitted by law, Magic Trend Shoes Chicago LLC shall not be liable for any indirect, incidental, or consequential damages, including but not limited to personal injury, property damage, loss of data, or lost profits.

Your sole remedy for any claim related to a product is limited to the original purchase price.

  1. Indemnification

You agree to indemnify and hold harmless Magic Trend Shoes Chicago LLC and its affiliates from any claims, damages, or legal expenses arising from your violation of these Terms of Service or misuse of the website.

  1. Termination

We may terminate or suspend your access to our services at any time if you violate these terms. Obligations incurred prior to termination shall survive termination.

  1. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States.

  1. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website following changes constitutes acceptance of those changes.

  1. Contact Information

For questions regarding these Terms of Service, please contact us at:
📧 admin@magictrendshoes.com

PRIVACY POLICY

Magic Trend Shoes Chicago LLC

  1. Your Privacy Matters

At Magic Trend Shoes Chicago LLC, we value and respect your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from www.magictrendshoes.com (the “Site”).

By using our Site, you agree to the practices described in this policy.

  1. Information We Collect

Device Information
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and information about how you interact with the Site.

Order & Personal Information
When you make a purchase or attempt to make a purchase, we collect information such as:

  • Full name
  • Billing and shipping address
  • Payment information (processed securely by third-party providers)
  • Email address
  • Phone number

Collectively, this information is referred to as “Personal Information.”

  1. How We Use Your Information

We use your Personal Information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Communicate with you regarding your order
  • Provide customer support
  • Detect and prevent fraud or security risks
  • Send promotional emails or SMS messages if you opt in
  • Improve and optimize our website and services
  1. Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers to help us operate our online store, including but not limited to:

  • Stripe – to securely process payments
  • QuickBooks – for accounting and financial recordkeeping
  • Shopify – to host and manage our online store
  • Google Analytics – to analyze website traffic and performance

We may also share your information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

  1. Marketing, Advertising & SMS Communications

We use your information for advertising and remarketing purposes through platforms such as:

  • Facebook & Instagram (Meta Ads)
  • TikTok Ads (when applicable)

These platforms may use cookies, pixels, or similar technologies to show you relevant ads based on your interaction with our Site.

For SMS marketing, we may send:

  • Order confirmations and updates
  • Cart reminders
  • Promotional messages

You may opt out of SMS communications at any time by replying STOP to any message.

  1. Cookies & Advertising Technologies

We use cookies and similar technologies to:

  • Remember your shopping cart
  • Track abandoned checkouts
  • Analyze website traffic
  • Show relevant advertisements on platforms such as Facebook, Instagram, and Google

These advertising platforms may use cookies or pixels to display ads based on your interaction with our website.

You may manage or opt out of personalized advertising through your account settings on:

Please note that we do not change our data collection practices when we receive a Do Not Track signal from your browser.

  1. Your Rights (United States)

If you are a resident of the United States, you may request access to, correction of, or deletion of your personal information by contacting us at admin@magictrendshoes.com.

We will respond to privacy-related requests in accordance with applicable U.S. laws.

  1. Data Retention

We retain your order and personal information for our records unless and until you request that it be deleted, except where retention is required by law.

  1. Minors

Our Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from minors.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page.

  1. Contact Information

For more information about our privacy practices, questions, or complaints, please contact us at:

📧 admin@magictrendshoes.com
Magic Trend Shoes Chicago LLC

RETURNS & EXCHANGES POLICY

Magic Trend Shoes Chicago LLC

  1. Exchanges & Online Store Credit Requests

All requests for exchanges or online store credit must be initiated within fifteen (15) days of receiving the item by contacting us at admin@magictrendshoes.com.

To be eligible, requests must include:

  • Original packaging (shoe box and materials)
  • Proof of purchase
  • A brief explanation of the reason for the request

Requests submitted after 15 days from the delivery date will not be accepted.

  1. Return Conditions & Processing
  • Customers are responsible for all shipping costs related to returns or exchanges.
  • A 10% restocking fee will be deducted from the online store credit issued.
  • No refunds are issued. We offer online store credit or exchanges only.
  • Exchanges are available only for orders shipped within the United States.

Once the returned item is received and inspected, processing takes 4–6 business days. After approval, customers will receive either:

  • An electronic gift card with online store credit redeemable exclusively on our website, or
  • A confirmation email that the replacement item has been shipped

Online store credits never expire and may only be used on our website.

  1. Item Eligibility

Returned items must be:

  • Unused and unworn
  • Free from scratches, odors, stains, or any signs of wear
  • Returned in their original packaging

Items that are damaged, worn, or do not meet these conditions will not be accepted.

The following items are final sale and not eligible for exchange or online store credit:

  • Items purchased using discount or promotional codes
  • Items purchased during promotional events (including Black Friday, Cyber Monday)
  • Items marked as Final Sale
  1. Warranty Policy

All products include a 30-day limited warranty starting from the date the order is delivered.

This warranty covers manufacturing defects only under normal use.
No other express or implied warranties apply.

  1. Warranty Exclusions

The warranty does not cover:

  • Accidental damage or drops
  • Improper use or handling
  • Damage unrelated to manufacturing defects
  • Damage caused by pets (including dogs or cats)

No other express or implied warranties apply, including but not limited to fitness for a particular purpose.

To the fullest extent permitted by law, Magic Trend Shoes Chicago LLC’s liability is limited solely to the original purchase price of the product. Under no circumstances shall Magic Trend Shoes Chicago LLC be liable for any indirect, incidental, or consequential damages, including property damage or personal injury.

  1. International & Unauthorized Returns

Unauthorized returns sent from outside the United States are not accepted and remain the responsibility of the customer.

  1. Online-Only Store Disclaimer

Magic Trend Shoes Chicago LLC operates exclusively as an online store and does not have any physical retail locations.

  1. Online Store Credit

All online store credits never expire and are issued in the form of an electronic gift card.

Once we receive and process your returned item, your online store credit will be emailed to you within 3–6 business days.
Online store credits are redeemable exclusively on our website and cannot be exchanged for cash.

  1. Order Cancellations

Orders may only be canceled before they are processed and shipped.

Once an order has been shipped, it cannot be canceled. In such cases, customers may request an exchange or receive online store credit in accordance with our Returns & Exchanges Policy.

  1. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check with neighbors or household members, as packages may be delivered to nearby addresses.

If the package cannot be located, contact us immediately at admin@magictrendshoes.com, and we will assist you in initiating a claim with the shipping carrier.

Please note:

  • Shipping carriers require claims to be submitted within 20 days of the shipping date.
  • Magic Trend Shoes Chicago LLC is not responsible for lost or stolen packages once marked as delivered by the carrier.
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